For first timers, please arrive 15 minutes prior to your appointment to allow time to fill out and complete necessary paperwork to ensure for a full service. If you are late for your appointment you could be subject to a reduced treatment time or if the length of time has surpassed a 15 minute grace period your appointment may be cancelled unless proper notification and availability allows.
Children and The Spa
Although we have children services if you are here for a service and must bring children please be aware of the soft environment and the relaxing calm we try to maintain. If your children cannot accompany you to a service we kindly ask that you do not bring them. This is to ensure safety of the children as well as a nice environment for other spa goers. We appreciate your understanding.
Medical Concerns and Other Health Risks
Clients who are pregnant, have had recent surgery or have any other medical concerns are advised to consult your physician or alert their technician before the service begins.
Cell Phones and Other Devices
We strive to provide a tranquil and private escape from the outside world. Please help us by turning off cell phones and personal devices upon entering the spa
We request a 48 hour notice if you wish to cancel your service. No shows could be subject to the service charge or a $50 no show fee. All Saturday appointments are held by a credit card on account and will not be charged unless there is a no call, no show.
Healing Springs Medical Spa
Cancellation Policy – Spa Parties
To avoid any charges, please cancel seven (7) days before your scheduled appointment. Failure to cancel within this time frame will result in a charge of 50% of your service. No shows will be responsible for 100% of the service charge. In order to rebook your appointment, you will have to pre-pay the above fee.
Please understand why this policy has been created. We currently have a cancellation list and are able to fill the time slot with proper cancellations.